VECTOR AIRPORT SYSTEMS
WHAT OUR CLIENTS SAY
Vector's client base spans 80+ airports around the world. As such, Vector has experience working in all climates and different types of airports from small, local GA to busy international airports. Here is what our clients are saying about their experience with Vector:
Outsourcing Love Field's aircraft fee billing process to Vector allows the airport staff to focus more on our mission of keeping the airport safe and operating smoothly. Vector's PlanePass service more than pays for itself in increased revenue and cost savings at the airport.
Mark Duebner
Director of Aviation
Dallas Love Field Airport (DAL)
Vector Products: VANTAGE, PLANEPASS
The Vector landing fee collection system, is completely automated, saving labor and freeing Airport staff to work on other tasks. Because the system captures operations 24/7, revenues have increased significantly. It is a pleasure working with the Vector staff. They are extremely cooperative and responsive to our requests for information and reports. Vector is more than just an outside contractor, they are part of our Airport team.
Jim Brundige
Airport Manager
East Hampton Airport (HTO)
Vector Products: VANTAGE, PLANEPASS, VNOMS
Vector’s VNOMS solution is exactly what we needed to marry together our many disparate data sources. They took a complicated table of information streams and turned it into a user-friendly, precision tool which saves our organization time and money. The installation was a breeze and the Vector team makes sure the system meets and often exceeds expectation.
Mike Cooke
Aviation & Community Services Manager
Truckee Tahoe Airport District (TRK)
Vector Products: VANTAGE, VNOMS
Vector has enabled my staff and me to identify aircraft operating at SUA in ways not possible with other systems. Their integrated aircraft ID technology, and easy-to-use internet-based software, has allowed us to better understand aircraft operations on the airport and over the surrounding communities.
George M. Stokus, A.A.E.
Airport Manager
Martin County Airport/Witham Field (SUA)
Vector Products: VANTAGE, VNOMS
In the last 10 months, Vector has enabled us to collect up to twice as much landing fee revenue compared to the same time period last year. Vector has nearly eliminated the staff hours that used to be required. The identification and operations data provided through the web-based Airport Portal gives us a clear picture of our operations.
Jon Stout
Airport Manager
Sonoma County Airport (STS)
Vector Products: VANTAGE, PLANEPASS, VNOMS
Since installing the Vector System in July 2015, my team has been very pleased with their system and service. Landing fee revenue increased in the first year and I no longer have the feeling I am missing revenue. Since PlanePass is completely automated and Vector staff handles all the support, my staff has been freed up to focus on other tasks.
R.W. "Bud" Breault, Jr.
Airport Manager
Hyannis Municipal Airport (HYA)
Vector Products: VANTAGE, PLANEPASS, VNOMS
Vector's system has made the billing and collections process very streamlined and much more transparent. The ability to track our landing fee revenues along with detailed breakdowns of monthly reports have greatly improved our metrics reporting. Vector's full-service billing and collection group has been responsive, courteous, and an asset to our revenue collection. The Airport Portal also gives us better understanding of our airport traffic.
Chris Padilla
Airport Controller
Aspen-Pitkin County Airport (ASE)
Vector Products: VANTAGE, PLANEPASS
Vector's customer service to DAL's staff and GA customers is top-notch. Their high level of customer management makes our collection reconciliation smooth and provides us with detailed documentation for audits.
Sheneice Hughes
Assistant Director
Dallas Love Field Airport (DAL)
Vector Products: VANTAGE, PLANEPASS
Vector made the entire landing fee billing and collection process simple, reliable, and efficient, freeing up airport staff to focus on other duties at the airports. The reports we receive are thorough and detailed, showing all payments received through Vector and ensuring nothing goes missing. We are very pleased with the service and professionalism of the Vector staff and look forward to our continued partnership.
Mark Gibbs
Director of Aviation
SBD International Airport (SBD)
Vector Products: VANTAGE, PLANEPASS
I served as the Director of Aviation at the Martha's Vineyard Airport (MVY) from May of 2016 until May of 2019. In 2018, after a lengthy review and vetting, MVY installed the PlanePass Landing Fee Billing System. The increase in landing fees collected easily paid for the system plus increased the net revenues to the airport. In addition to the increase in landing fee revenues we were delighted to find that our own staff didn't need to deal with the collection of landing fees at all. I found Vector Systems staff and products easy to use and well worth the investment.
Ann B. Richart
Director of Aviation
Nebraska Department of Transportation
Vector Products: VANTAGE, PLANEPASS
Vector delivered on their promises.
John Kinney
Airport Director
Aspen-Pitkin County Airport (ASE)
Vector Products: VANTAGE, PLANEPASS
Finding a cost effective way of processing billing and collecting landing fees, especially during this current pandemic when revenue was expected to be down and we were short on staff, was crucial to our operation. Having come from an airport that used Vector's system, I had seen firsthand how PlanePass was able to automate the entire billing process; I knew right away it would be a great fit for what Texarkana Regional Airport wanted to accomplish and allowed me, and my staff, to focus on other needs at the airport, while bringing in much needed additional revenue